You can access trip instructions by clicking the information button “i” on your trip. You'll see the information button in the top-right corner of your screen. Below are examples of the trip instructions you may receive. The most common instructions are Door-to-Door (D2D) and Hand-to-Hand (H2H).
“Door-to-Door Assistance” means you need to assist the passenger from their house or facility into the vehicle when you pick them up. When you drop them off, you are required to assist the passenger from your vehicle to their house or facility. Door-to-Door is the expectation on every trip.
“Person-to-Person Assistance” means the driver must get acknowledgement from another person (other than the passenger) at both the pick-up and drop-off. At pick-up, the acknowledgement is that the passenger is going with you. At drop-off, the acknowledgement is that a responsible person is at the location receiving the passenger. It is critical that you ensure the passenger has been handed off to the appropriate responsible person - do not leave the passenger until you have handed them off.
Note: “Hand-to-Hand” is the same as “Person-to-Person.”