Why is my account inactive? Your account is set to inactive when you have not taken a trip in over 60 days. In order to reactivate please contact Veyo Support here and one of our agents can assist in reactivating your account. Related articles Why is my account suspended? What is a Distance Reward? Current Rewards for New Drivers How do I upload photos of my driver's license, vehicle registration, and insurance? What is a Convenience Fee?