We understand that miscalculations, location changes, and GPS issues happen. If your fare was not calculated correctly, please select “Fare Review” at the end of the trip and provide details and supporting documentation for why you are requesting a Fare Review. Veyo will pay the uncontested amount of the fare and work with you to reconcile any disputed amount.
How trip distance is calculated: Trips are paid using the most direct estimated route based on the pick-up and drop-off locations. IDPs are expected to take the most direct route possible and to not take any more time than the calculated route would have taken. When an alternate route is taken, the trip may be reviewed for appropriateness. In most cases, the IDP will be paid for the most direct route regardless of the actual route taken.
Changing the drop-off address: You should always call driver support if there is a destination change or wrong address. If there is a change in drop-off address and you did not call driver support and submit a Fare Review, the trip may be considered fraudulent and may not be paid.
App errors: The “Fare Review” option can also be used if you made an error while using the app. Possible errors include: starting and ending a trip without transporting the passenger, transporting the wrong passenger, or an app malfunction. IDPs will be notified sixty (60) days prior to the effective date of any changes to submitting or processing fares.