If contact is made and there is a change to the member’s pick-up and/or drop off location, you must notify Driver Support immediately to obtain authorization and confirm the location change before proceeding. Failure to do so may flag the trip as fraudulent and cause a delay in payment.
Arizona / California: (855) 722-0228
Connecticut: (877) 771-5972
If the address change is permanent, please remind the member to contact their provider and get authorization for the new address.