Drivers are expected to attempt to contact a member a minimum of 3 times and leave a clear and concise message if they do not speak to the member.
- The day before
- Before you proceed to the pick-up
- At the pick-up location
If a member cancels their trip directly to you, when calling or in person, you can mark their trip as a MEMBER CANCEL.
Remember that not all members are able to quickly access their phone in their home/facility. For that reason, the trip must be completed regardless of confirmation.
If your member is not located 5 to 10 minutes after the projected pick-up time, you can cancel the trip as MEMBER NO SHOW.