Trips

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  • Turnbacks

    What is a Turnback?The act of communicating to MTM if you are unable to perform a trip that has been assigned to you.This should only occur with one of the following reasons:​Due to overbooking ​Ou... Read More

  • Canceled Trips

    Drivers are expected to attempt to contact a member a minimum of 3 times and leave a clear and concise message if they do not speak to the member.​The day before​Before you proceed to the pick-up ​... Read More

  • Trip Assignment Management

    To review your batch of trips for the day you will check the assignments tab. Here, you can review the route the system has set up for you. If you feel this route is not should be adjusted, you can... Read More

  • Reviewing your trips

    To set yourself up for success, your trips must be reviewed and accepted in the MTM Link Online Portal before you conduct them in the MTM Link App. Accepting the trips and reassigning them to yours... Read More