Using the App

To see an overview of Trip Groups in the Veyo Driver app, please watch this video. Read More

As displayed in the Veyo app, when you click the ‘Cancel Trip’ button in the top right corner of a trip, you will see additional sub-reasons under the main cancellation reasons. Be sure to select t... Read More

  If you're having network or connectivity issues, here are a few suggestions to make sure your connection stays healthy:  Do not rapidly switch between Online/ Offline or Available/ Unavailable i... Read More

Our Hot Spot map is an up-to-the-minute map of locations where we do not have enough drivers to handle the amount of available trips. The map is updated in real time, and adjusts as drivers move ar... Read More

Tired of waiting around for next trip? To help you get that next trip faster, we're introducing Future Match Trips. With a Future Match Trip, you'll receive an offer for your next trip while you're... Read More

What are Trip Groups? Trip Groups can be accepted and declined like individual OnDemand trips, but give you the ability to set up to drive ahead of time with groups of trips.   Trip Groups Overview... Read More

You can access trip instructions by clicking the information button “i” on your trip. You'll see the information button in the top-right corner of your screen.  Below are examples of the trip instr... Read More

You can go to the “Trip History” tab in your driver-provider app to see details on all of the past trips you have taken.  In the app, click on the menu, and then "Trip History." You'll see a list o... Read More

When driver Status is set to “Online” in the driver app, you are indicating you are ready to accept trip offers. When you are online, you are expected to accept all trip offers that come in throug... Read More

If you're seeing a notification that your account will be suspended soon, it means one or more of your driver credentials/documents is expiring soon. You will need to update the expiring document b... Read More

The app will tell you that your 'vehicle is in use' for two reasons. Either your app is stuck in online mode, or if your vehicle is a shared vehicle, then it could be in use by another driver. Plea... Read More

Receiving a trip offer after you've signed out of the app is a common occurrence. This happens when you have not set your status to 'offline' before you signed out of the app. We encourage and ask ... Read More

If you are already logged in and you need to reset your password, start by tapping on menu in the top left corner. Go to Profile > Personal > Password        On the password screen, enter your c... Read More

If you've previously installed an older version  of the Veyo Driver App (a version that you downloaded from the Veyo site, not the App Store), it's easy to remove it from your phone.  Lightly tou... Read More