Driving with Veyo
Incidents/Accidents
Driver Support
- Where can I find my IDP Manual?
- What is driver support and how do I contact them?
- How do I submit a Fare Review?
- I have other trip issues, who do I contact?
- My phone died during a trip, what should I do?
- Where do I return a lost and found item?
Trips - Pick up to Drop off
- How do I go online?
- How do I receive a trip request?
- What happens if I miss or decline a trip request?
- Accepting a trip
- How long do I have to accept a trip?
- Beginning a trip
Using the App
- Trip Group Training
- What are the different Cancellation Reason definitions?
- I am having network or connectivity issues, what should I do?
- What are hot spots?
- What is a Future Match trip?
- What are Trip Groups?
Proper Procedures
- What are skips + declines and how do they affect my account?
- What is the difference between being offline and signed off?
- Does it matter when I start and end a trip?
- What if the passenger is not ready when I arrive at the pick up?
- What should I know about seatbelts?
- What do I need to know about transporting children?