My Account and Payment Options

Referrals & Rewards

• Where do I enter my referral or promo code?
• Can I track my progress towards a reward?
• I believe I am missing or have an incorrect reward, what should I do?
• What is a Guaranteed Rate?
• What is a Driver Referral?

Tax Information

• How do I update my mailing address?
• Is my income tax exempt?
• Can I write off gas or my car?
• Will I receive a 1099?
• Where are my tax documents?

Payment & Fare

• How do I get paid?
• How do I update my banking information?
• How is payment calculated?
• Where can I see my trip earnings?
• I believe my payment might be late or missing, how do I find out the status?
• There is a discrepancy with my pay, what should I do?

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Updating Vehicles and Documents

• My CPR has expired and I need to renew it. How do I do this?
• Why haven't my documents been approved yet?
• Why are my documents being denied?
• How do I add a new or additional vehicle?

Account Settings

• Why is my account inactive?
• Why is my account suspended?
• How do I update personal information?
• What is my login information?
• How do I update or change my bank account?
• How do I resubmit one of my documents?

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