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My Account and Payment Options

Referrals & Rewards

  • Where do I enter my referral or promo code?
  • Can I track my progress towards a reward?
  • I believe I am missing or have an incorrect reward, what should I do?
  • What is a Guaranteed Rate?
  • What is a Driver Referral?

Tax Information

  • How do I update my mailing address?
  • Is my income tax exempt?
  • Can I write off gas or my car?
  • Will I receive a 1099?
  • Where are my tax documents?

Payment & Fare

  • How do I get paid?
  • How do I update my banking information?
  • How is payment calculated?
  • Where can I see my trip earnings?
  • I believe my payment might be late or missing, how do I find out the status?
  • There is a discrepancy with my pay, what should I do?
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Updating Vehicles and Documents

  • My CPR has expired and I need to renew it. How do I do this?
  • Why haven't my documents been approved yet?
  • Why are my documents being denied?
  • How do I add a new or additional vehicle?

Account Settings

  • Why is my account inactive?
  • Why is my account suspended?
  • How do I update personal information?
  • What is my login information?
  • How do I resubmit one of my documents?
  • How do I delete my account?
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