Do I need to keep a car seat handy?
Child Seats and Booster Seats
School Pickups
Contact Driver Support
Do I need to keep a car seat handy?
No, passengers must provide their own car seats or booster seats for children. If the member does not have the appropriate device, let the member know that you cannot transport them and call Driver Support
Child Seats and Booster Seats:
Important: Never transport a child without a car/booster seat, or with your own car seat,
regardless of what the adult may say. Members MUST provide their own car or booster seats.
You are required to ensure that current federal and state laws regarding children in vehicles are followed. It is your responsibility to know and comply with federal and state law regarding child seats, booster seats, seat belts, and/or requirements to have minors sit in the rear seat.
Passengers (or caregivers of passengers) are required to provide their own car or booster seat in order to be transported. If a required car seat or booster seat is not available, properly installed, or suitable for the child, the IDP must refuse the Trip. Trips must not proceed under any circumstances when child passenger safety requirements are not met. If you need assistance with the trip, contact Driver Support.
Failing to follow State child safety seat rules can result in a fine that you will be responsible for paying and the deactivation of your contract to partner with VeyoRide/MTM Health.
School Pickups:
You may be picking up children at school. If you arrive for a school pick-up, please go to the main office of the school and follow that school’s procedure for checking that student out.
Note: You should always have your Veyo badge with you for identification.
When transporting minor passengers, extra care needs to be given during pick-up and drop-off. Please make sure that the facility is open and that there is a responsible adult at the facility to accept the passenger. If the facility is closed or there is no one at the drop-off location, you cannot leave the child unattended.
Please call Driver Support to determine the best course of action.
Contact Driver Support:
- Arizona: Driver support: (855) 722-0228
- Connecticut/Wisconsin: Driver support: (877) 771-5972
- Florida/Illinois/Missouri/Ohio/Virginia: Driver Support: (636) 695-5539
- Michigan/Texas: Driver Support: (877) 986-7416