What are skips + declines and how do they affect my account?
Skip: When we send you a trip offer and you don't accept the trip, that counts as a skip. This may happen if you don't hear the trip offer alert or if you are running the Veyo app in the background... Read More
What is the difference between being offline and signed off?
The difference between "offline" and "signed off" is the amount of time you will be away from the app. If you are stepping away from your phone but expect to be coming back to it shortly, you can s... Read More
Does it matter when I start and end a trip?
Yes, it does! To help reduce fraud, waste, and abuse, it's very important to ensure that each trip starts and ends at the correct location that was approved for the trip. To verify that each member... Read More
What if the passenger is not ready when I arrive at the pick up?
If the passenger is not ready when you arrive for pick up, you are required to wait at least five (5) minutes after the pickup time before cancelling. (If you are located in Connecticut or Wisconsi... Read More
What should I know about seatbelts?
Veyo's protocol on seatbelts is for drivers to wear their seatbelts at all times while operating the vehicle and to encourage passengers to wear theirs. When State law or the contract require passe... Read More
What do I need to know about transporting children?
Do I need to keep a car seat handy?Child Seats and Booster SeatsLaws by StateSchool PickupsContact Driver Support Do I need to keep a car seat handy? No, passengers must provide their own car sea... Read More
Where is my cleaning reimbursement?
To inquire on the status of your cleaning reimbursement please contact Veyo Support here. Read More
What should I do if a passenger offers me money?
You should never take any form of payment from a passenger. If a passenger offers you money, you are required by Veyo policy to decline. Please let the passenger know that you are not allowed to ac... Read More
What do I need to know about service animals?
In order to comply with the Americans with Disabilities Act (ADA), driver-providers are required to transport service animals along with the passenger. In situations where it is not obvious that ... Read More
How do trip cancellations affect my account?
Cancellations only affect a drivers account if the trip has been cancelled incorrectly. If we see an unusual amount of incorrect cancellations, your account will be flagged for incorrect cancellat... Read More