If contact is made and there is a change to the member’s pick-up and/or drop off location, you must notify Driver Support immediately to obtain authorization and confirm the location change before proceeding. Failure to do so may flag the trip as fraudulent and cause a delay in payment.
Driver Support:
Arizona Driver support: (855) 722-0228
Connecticut/Wisconsin Driver support: (877) 771-5972
Florida/Missouri/Ohio Driver Support: (636) 695-5539
Michigan/Texas/ Driver Support: (877) 986-7416
If the address change is permanent, please remind the member to contact their provider and get authorization for the new address.