How do I go online?
After logging into the driver app, set your driver status to “Online” by tapping the "Go Online" button. This means you are ready to accept trip offers. When you are set to "Online", you are expec... Read More
How do I receive a trip request?
1. Set your Driver Status to “Online” by tapping the “Go Online” button. When your Driver Status is set to “Online”, you are indicating you are ready to accept trip offers. (Make sure you are in yo... Read More
What happens if I miss or decline a trip request?
At Veyo, we help transport passengers to and from their healthcare appointments. Many passengers depend on these appointments for life-saving treatments such as dialysis and chemotherapy, so it is ... Read More
Accepting a trip
1.Set your Driver Status to “Online” by tapping the “Go Online” button. When your Driver Status is set to “Online”, you are indicating you are ready to accept trip offers. (Make sure you are in you... Read More
How long do I have to accept a trip?
When a trip comes through to your app you will have 15 seconds to accept the trip before it counts as a "skip". Read More
Beginning a trip
Once the passenger is securely in your vehicle and has confirmed their destination, slide the “Begin Trip” button. Transport the passenger to their drop-off destination. Read More
Ending a trip
Once you arrive at the destination address, slide the “Slide to End Trip” button. You may receive additional instructions like “Door-to-Door” or “Hand-to-Hand” that you must complete before you can... Read More
What if the passenger requests a different drop-off location than the one shown in the app?
The transportation compensation only covers the trip from the specified pickup location to the specified drop-off location indicated in your driver app. If you drop patients off at an alternate dro... Read More
How do I submit a change of destination (Pick up or drop off)?
If contact is made and there is a change to the member’s pick-up and/or drop off location, you must notify Driver Support immediately to obtain authorization and confirm the location change before ... Read More